We at Optometrist give top priority to our customers’ privacy. We assure you that we collect, use, and disclose our customers’ private information in a responsible manner. Moreover, we take care to ensure that we never collect more than the information we require to serve you in the best way possible.
Why We Collect Personal Information
We request you to reveal certain personal details so that we can provide excellent optometric services. For instance, you will be required to reveal information regarding your medical history, current health situation, family history, physical fitness level, and social situation so that we can provide products and services best suited for you. The personal information that you provide helps us understand your eye care requirements and enables us to explain the various options for you and provide the best eye care available. In order to ensure that you get the best possible eye care, we many reveal your personal information to certified health practitioners and technicians or any other authorized individual. We will never collect information about you without your permission and consent.We also collect information such as postal address, telephone numbers, email addresses, and fax numbers from every customer who visits us so that we can create awareness about our products and services and provide information regarding any special event such as vision screening, seminars, and others we might organize.
The official website of Optometrist collects only information you choose to reveal and uses this information only for the purpose for which it was revealed.
We also collect personal information for the following purposes:
To bill our customers for products, services, and eye care provided by us
To provide advice regarding their eye care requirements
To inform customers, prospective customers, and others about opportunities and events such as seminars, new products and services, and others
As our valued customer, you may choose not to receive some or all of our communications.
How We Protect Your Private Information
We do everything in our power to protect your private information, and the following are the various steps we take.
We train our staff to collect only as much information as is required to provide the best possible products and services.
We used passwords, sophisticated security software, and others to keep your private details safe and protected.
Hard copies of your details are transmitted through sealed and correctly addressed enveloped by highly reputed companies.
Sophisticated encryption technology is used to protect customer details stored in electronic form.
Personal information, if received verbally, is collected in private areas where no third party can overhear it or use it.
Information is passed on to only those agencies and external consultants who first sign privacy deals with us.
How Long Do We Retain Your Details?
As per certain legal requirements, we have to retain your records with us for at least 10 years. You can request us through a formal letter that you would like your records to be kept private and not disclosed to any external agency, following which we will never make any use of it or disclose it.Hard copies are then destroyed by shredding and soft copies are simply deleted. We ensure that all information saved on hard drives is completely destroyed. We may also send the entire file to our customer upon request.
Correction of Errors
Whenever you want to know exactly what sort of information we have about you, all you need to do is make a written request and provide identity proof. We may also charge a small fee for such special requests.If you feel that we have made an error in entering information about you, all you need to do is bring the error to our attention and we will make the required corrections. However, this does not apply to professional conclusions we have drawn about you. You may also have to furnish documents to prove that there is indeed an error in our records.
Customer Care
We are committed to providing 100 percent customer satisfaction. If you have queries, doubts, or complaints, feel free to write to 111 Main St. North, Rockwood, ON, NOB 2K0, call 519-856-9797, or fax 519-856-4949.